FAQ

We currently don’t have a physical store beyond our tea plantation. However, we’re happy to deliver anywhere in Thailand, and you can generally expect your order to arrive within about three days.

For the best quality and flavor:

• Store in a cool, dry place away from direct sunlight.

• Keep the tea in its original packaging while unopened.

• Once opened, transfer to an airtight container to maintain freshness.

• Shelf life: up to 3 years in a sealed package; after opening, enjoy within 1 year for optimal flavor and aroma.

• Measure 1–2 teaspoons (2–3 g) of loose-leaf Oolong per 8 oz (240 ml) of water.

• Boil spring or filtered water and pre-warm your teapot and cups. (Target 90–95°C / 195–205°F.)

• Rinse the leaves by pouring a small amount of hot water over them and immediately discarding it.

• Add hot water, cover, and steep 30 seconds to 1 minute for the first infusion.

• For each additional infusion, increase steep time by 30 seconds to 1 minute.

• Taste and adjust leaf amount, temperature, or time to suit your preference.

Yes! We use the term "Loose Leaf" to describe all our premium teas that are not packaged in tea bags—including our meticulously crafted, rolled-leaf Oolong teas. During processing, each Oolong leaf is expertly rolled into a tight curl, which gently unfurls when brewed, releasing its distinctive flavors and aromas. Rest assured, our premium "Loose Leaf" Oolong teas are indeed these same high-quality rolled-leaf teas.

Unfortunately, we no longer produce certified organic Oolong tea due to an insufficient supply of organic ingredients. However, we do use natural fertilizers in all our tea cultivation practices.

Japanese Matcha is a true matcha: shade-grown Japanese green tea (tencha) stone milled into a vivid green powder with smooth, vegetal umami. Oolong Matcha is actually powdered oolong tea, partially oxidized leaves milled into powder. Hence, it tastes more floral/roasted, looks darker (mossy or brownish-green), and typically has less L-theanine–driven umami. Choose Japanese Matcha for a traditional whisked bowl and a bright green hue. Choose Oolong powder for a toasty, aromatic twist in lattes and baking.

We only sell premium-grade Oolong tea. Any flavored Oolong tea is made from a lower grade, so we only produce it when a local vendor makes a custom order requesting artificial flavors. We don't store those products at our factory unless there were mistakes with the order and some units were left behind.